Customer Support   Topics Support Link Data Submission Process     Customer Support Email   Customer Support may be channeled via Email to the following address:   Customer Support : customersupport@chalexsolutions.com   Please limit your correspondence to matters of technical or logistics support. We will reply within five (5) business days. If we have not replied within this period, please email us again or call us at +632 631-7633.   » back to top.     Data Submission Process / Work Flow   How is Work submitted to Chalex?   Clients can submit work requests to Chalex via any of the following means:   Phone:Clients may always call our office numbers.   E-mail:Clients may e-mail requests to projects@chalexsolutions.com. Once a client relationship is established, Chalex will assign a specific email address to our client . Example, our client is ABC corp, We will assign ABC a specific email address, abc@chalexsolutions.com.   FTP:Clients may submit projects directly to Chalex's server via File Transfer Protocol (FTP). Our IT staff is available to assist clients in coordinating delivery through this channel.   How does Chalex Provide Quality Control?   We put premium on quality of work. Every project we receive passes through a three-tiered quality control system. The work is not delivered to the client until it is reviewed by our highly experienced and trained Philippine-based managers.   How does Chalex deliver work to our clients?   E-mail:Work can be delivered to our clients via E-mail. If we have the client's specific email address, the final work will be delivered to the said registered email address.   Fax:If and when requested, we can also deliver final work through facsimile.   » back to top.